FAQ's

WIG ORDER FORM After placing an order for a Custom Wig or Bring Your Own Bundles, the Wig Order Form must be filled out. Your order will not start until the Wig Order Form is completed. If for any reason you are unable or unwilling to complete the form, your order will be refunded. You may mask or cover your Photo and ID/DL when submitting image of photo id, however the name and address must be visible.

Sales Tax Raw Hair Exchange is located in Houston, Texas - Harris County. The sales tax rate charged on each order is 8.25%.

What kind of wig units do you create?​ Lace Closure Wigs, Frontal Wigs, and U-Part Wigs. Our wig construction is done on a sewing machine. The wig units do not require glue and can be removed nightly. 

How long will the wig last? The longevity of your wig relies on how you store, care, and handle the wig. Please be gentle and careful with your wig. The better you store, clean, and handle the wig-the longer relationship you and your wig will have. 

​Head Measurements Each wig is created from your exact head measurements. Accurate measurements are needed to ensure the wig fits snug and securely. If you need assistance with your measurements, please book a free-of-charge Wig Consultation with us! Wig Cap Sizing Chart How To Measure Your Head – Raw Hair Exchange

  1. Circumference of your head
  2. Temple to Temple Across the back of the head
  3. Front to Back
  4. Nape
  5. Ear to Ear over top of head

I have a larger size head. Can you make a Wig for me? We create wigs up to 24” in circumference.

​How often should I wash my wig? You should clean and refresh your wig whenever you feel that it is weighed down with product or when tangling, or dry.

How should I store my units when they aren’t being worn? We suggest you use a Styrofoam or Canvas Block mannequin head. 

Your natural hair under the wig To achieve the best results, cornrows or a neatly braided foundation is recommended. The smaller your braids are, the flatter and smoother the surface of your head will be. This will allow your wig to fit correctly. 

​What products should I use on my wigs and hair extensions?

  • ​Dove Intense Repair Shampoo & Conditioner
  • Aussie Moist Shampoo & Conditioner
  • TRESemme Moisture Rich Smooth & Silky Conditioners
  • Serum & Heat Protectant: Biosilk Silk Therapy or Beyond the Zone Heat Protectant
  • Herbal Essence 
  • Silicone Mix